Task flows, user flows, & journey maps: 3 tools worth their weight for alignment & UX design prioritization
Source: Open Field
When product leaders begin a partnership with an outside UX team, the discovery process presents a unique challenge. All stakeholders must gain alignment about the product problem to solve and come to a shared understanding about your users. And in order to understand your users, you need to consider their flows.
Task flows, user flows, and user journey maps can all be useful in the UX discovery phase. All of these tools share a sense of establishing and tracking user movement. But they are discrete tools that have specific purposes and appropriate uses.
You should know what outcomes each of these three tools provide, how they overlap, and how they support each other. That way, you’ll know where your efforts will be best applied in our discovery work together.
